Return And Refund Policy



At Xingmei Len Limited-Colorloox, we strive to provide you with the best possible shopping experience for your cosplay contact lenses. We understand that occasionally you may need to return or exchange a product. Please read our return and refund policy carefully to understand the procedures and requirements for returning items before and after delivery.

Pre-Delivery Returns and Cancellations:

  1. Order Modifications and Cancellations: If you wish to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. Please note that order modifications or cancellations may not be possible if the items have already been shipped.

Post-Delivery Returns and Exchanges:

  1. Quality Assurance: We take great care to ensure that all our products meet the highest quality standards. However, if you receive a defective or damaged item, please send an email to contact us within 10-15 days of delivery to initiate the return or exchange process. We may request supporting evidence, such as clear photographs, to assess the issue.

  2. Incorrect Item or Variation: In the event that you receive an incorrect item or a variation that does not match your order, please send an email to contact us within10-15days of delivery. We will arrange for the return or exchange of the item and cover any associated shipping costs.

  3. Unopened and Unused Items: If you change your mind or no longer need the item you purchased, you may return it within 10days  of delivery. The item must be unopened, unused, and in its original packaging. Return shipping costs will be the responsibility of the customer.

Refund Process:

  1. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return requirements mentioned above. We will notify you via email regarding the status of your refund or exchange.

  2. Refund Method: If the return is approved, we will initiate a refund to your original payment method. Please note that it may take a few business days for the refund to be processed and for the amount to be reflected in your account.

Important Notes:

  1. Hygiene and Safety: For health and safety reasons, we cannot accept returns or exchanges on opened or used contact lenses. It is crucial to ensure that you select the correct size, color, and prescription before opening the packaging.

  2. Return Shipping: When returning items, please ensure they are securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure the package's safe arrival. Return shipping costs are the responsibility of the customer unless the return is due to our error.

  3. Non-Returnable Items: Certain items, such as clearance or sale items, may be marked as non-returnable or non-refundable. Please check the product description or contact our customer support team for clarification before making a purchase.

If you have any questions or need assistance with the return or refund process, please reach out to our dedicated customer support team. We are here to help and ensure your satisfaction with our products and services.

Note: It is essential to tailor the policy to your specific requirements and review it regularly to ensure compliance with any legal regulations or changes in your business practices.